Refund Policy

If you're not happy with a card, ask within 14 days of buying it and we'll refund you in full. You don't need to give a reason. A refunded card's link stops working.

• Any reason, within 14 days of payment.
• After 14 days, if the card stopped working because of a problem on our side (for example the link broke or photos won't load) and we can't fix it.
• If you were charged twice for the same card. We refund the extra charge.

• More than 14 days after payment, when the card works as shown in the preview.
• When we took the card down for breaking our terms.

Email oussama@pixi.love from the address on your account. Include the card's link, or the date you bought it, so we can find it quickly.

A full refund switches the card's link off right away, for you and for anyone you sent it to. This can't be undone. If you want the card again later, you'll need to buy it again.

Sometimes we give a partial refund as a goodwill gesture, for example after a glitch we fixed. With a partial refund, the card keeps working.

We handle refund requests within 2 business days. The money goes back to the card you paid with. Your bank then usually needs 5 to 10 business days to show it.

Please contact us before disputing a charge with your bank. We'll almost always refund you faster. If a payment is disputed, we may switch the card's link off while the dispute is open.

Refund questions: oussama@pixi.love.